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My Spider won't feed, it's on it's back or hasn't come out of it's hide?
This could be down to the spider being in pre-moult. This is quite a stressful time for the spider and it is best left alone. Spiders will often stop feeding and block the entrance to their borrows when in pre-moult.
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I have just received my spider, when should i feed it?
It is usually best to wait a couple of days before feeding.
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Do you ship outside of the UK?
We can no longer ship outside of the UK
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What days do you ship? & can I specify what day my order arrives?
We can ship Monday to Thursday. We do not post over the weekend as we cannot guarantee delivery and ultimately the welfare of the spider(s) takes priority over selling them. We can also post on a specific day if you wish, just get in contact.
Please know we try our best to size the spiders correctly but sometimes we can get it slightly wrong. Any issues please contact us, and we will do our best to put it right.
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How much is shipping?
Next day delivery by 1pm is £12. This is for the UK and it does include a heat pack when temperatures are low.
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Can you hold or reserve stock?
Unfortunately without full payment we are unable to hold any stock.
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Can a tarantulas be tamed? Can a tarantula be handled?
N0. Tarantulas are wild animals that are not used to people. They act by instinct and cannot be tamed. We do not recommend handling - even the most tarantula can bite.
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My tarantula lost a leg, will it grow back?
Yes. With further moulting processes lost legs of spiders will regenerate.
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Live arrival guarantee
Should you receive a package from us with a dead spider inside, please contact us immediately through email or facebook and provide photographic evidence
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I have changed my mind. Can i cancel my order?
Yes, this is possible but be aware an admin fee will be applied, the fee will be 5% of the cost of your order.